MWI Quality Control Policy: The Post Frame Industry places a high priority on quality, exceptional delivery and customer satisfaction. Our Quality Management System is about more than just making good parts. At MWI Components we believe in One Team - One Mission as we strive to empower team members with personal responsibility and accountability for performance and quality. We are committed to building a culture of excellence and living our core values every day.
Our Quality Management System is designed to encourage continuous improvement, share best practices and ensure that we are exceeding our customer's expectations. It is driven by and built upon our 4 Fundamental Business Drivers: Best Customer Service in the Industry, Shortest Industry Lead Time, Cost Competitive and Quality Products.
The implementation of a Quality Management System at MWI Components underscores the commitment of our organization to continually improve the quality and delivery of our products.
BEST CUSTOMER SERVICE IN THE INDUSTRY
MWI Components is focused on customer overall satisfaction from order entry to delivery and everywhere in between. Excellence in this area is difficult to achieve since it requires consistency and detailed focus, but it is one of the surest ways to differentiate our self from the competitor.
SHORTEST INDUSTRY LEAD-TIME
MWI Components understands that servicing our customers with the shortest possible lead-time is critical to our overall success. Therefore, we control our own manufacturing with a published seven-day lead-time (14 day lead-time on powder coated products) and ship a majority of our product on weekly truck routes hauled by a vetted Iowa trucking company.
MWI Components embraces lean principles and process management to ensure we can produce cost competitive products made right here in the United States of America. We are focused on continuous improvement to ensure we provide the most reasonably priced product to our customers.
The post frame industry demands quality products that meets or exceeds the demands of the products intended use. As a result, we believe every employee should have adequate training, tools, and the empowerment to stop production in cases of questionable quality. All quality issues are brought timely to the attention of the Staff and all applicable operators through the Quality Alert process.